Terms and Conditions

Welcome to CuddleMint! These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services provided through cuddlemint.com.au (the “Website”). By using our Website, you agree to be bound by these Terms. Please read them carefully.

1. Products and Services

We offer made-to-order custom Gift products including t-shirts, hoodies, mugs, and wallarts. All products are personalized based on customer selections and are made specifically for each order.

2. Orders and Payment

All orders must be paid in full at the time of purchase.
We accept payments via major credit/debit cards and other secure payment methods listed at checkout.
Please ensure your design, spelling, and order details are correct before submitting. We are not responsible for errors submitted by the customer.

3. Production and Shipping

Our products are made to order. Please allow time for production before shipping.
Estimated delivery timeframes are provided on our Shipping & Delivery policy page.
We ship within Australia and to international destinations.
We are not liable for shipping delays caused by carriers, customs, or other external factors.
Please visit our Shipping & Delivery policy page for more information.

4. Returns and Refunds

We want you to be completely satisfied with your order. If you’re unhappy with the quality, please contact us within 30 days and we’ll work to make it right. If approved, we’ll send a free replacement or issue a full refund—please feel free to keep or dispose original items at your own discretion. Please visit our Returns & Refunds policy page for more information.

5. Intellectual Property

All content on this Website, including images, text, logos, and designs, is the property of CuddleMint or its licensors. You may not copy, reproduce, or use our content without express written permission.

6. User-Provided Content

You are responsible for any content (such as pet, human images or custom text) you upload or submit for customization. You affirm that you have the legal rights and permissions to use such content. We are not liable for any copyright or intellectual property disputes arising from user-submitted materials.

7. Limitation of Liability

To the fullest extent permitted by law, CuddleMint shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or our products, including but not limited to loss of data, loss of profits, or business interruption.

8. Privacy

Your use of this Website is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being posted on the Website. Your continued use of the Website after changes have been made signifies your acceptance of those changes.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles. If you are accessing this Website from outside Australia, you are responsible for compliance with local laws.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

CuddleMint
Email: contact@cuddlemint.com.au
Website: https://cuddlemint.com.au